Shared inbox

Tickets

Search tickets, sources, customers
31Open
6Unassigned
1.8hFirst reply
TKT-20484 min

Invoice export missing VAT columns

Finance needs the corrected CSV before their morning close.

AIVAT fields missing from invoice export; customer is blocked on accounting close.
OpenUrgentAngry customerBillingAmira
gmail:thread_a82d
TKT-204718 min

Cannot invite two external reviewers

They are blocked on legal review for the enterprise rollout.

AIExternal reviewer invites fail during enterprise legal review; likely permissions issue.
WaitingHighSLA riskTheo
portal:req_9921
TKT-204642 min

Webhook retries are not visible

Asked for a clearer audit trail after a failed payload.

AICustomer wants visibility into webhook retry attempts after a failed integration event.
OpenNormalBug reportUnassigned
chat:conv_55f1
TKT-20451 h

SSO redirect loops after domain change

Admin confirmed the new callback URL fixed the issue.

AISSO loop was resolved by updating callback URL; ready to close if no follow-up.
SolvedHighSSOAmira
gmail:thread_29fb
TKT-2048Northstar LabsGmail

Invoice export missing VAT columns

OpenUrgentAngry customerBilling
M
Maya LaurentCustomer
Original ticket09:14

The invoice export no longer includes VAT rate or VAT amount columns. We use this file for accounting reconciliation and need the corrected export today.

Message sourcegmail:msg_18c92ab
A
Amira ChenSupport lead
Sent09:22

Thanks Maya. I reproduced this on the May export template and opened an internal issue. I will send a patched CSV and the root cause in this thread.

Message sourcegmail:msg_18c94fa
T
TicketsFlow AIAssistant
Saved09:28

Saved reply suggests attaching the regenerated export, naming the missing fields, and offering a permanent fix window.

Message sourcedraft:reply_310
A
Amira ChenSupport lead
DraftNow

Hi Maya, I attached the corrected export with VAT rate and amount restored. We found the template mapping issue and are preparing a fix so future exports keep those fields.

Message sourcedraft:reply_311

Hi Maya,

I attached the corrected export with VAT rate and amount restored. We found the template mapping issue and are preparing a fix so future exports keep those fields.

Best,
Amira